Command Reference

Create a ticket with reference to the target message. This can be used for reporting messages (and their senders).

Allows members that don't have manage messages permission to pin messages in their own tickets. Pinned messages can be easily found later in archives.

Send a prompt (in the channel the command is used in) for the target user to create a ticket by clicking a button. If you have multiple categories configured, the staff member will be asked to select the category that the ticket will be created in. This can be used as an alternative to repeatedly asking members to "please create a ticket with /new".

Add a member to either a specific ticket or the ticket channel the command is used in.

Allows a staff member to take ownership of the ticket. All other staff members will be removed from the channel. You can also enable the claim button on the ticket's opening message.

Send a request to close the ticket. When used by staff, the ticket creator must accept the request for the ticket to be closed. When used by the ticket creator, a staff member must accept the request for the ticket to be closed. Close requests can expire if auto-closing is enabled.

Allows staff to forcibly and instantly close one or more tickets. Close requests are not sent, so the ticket creator is not prompted for feedback if enabled. The `time` option can be any number of minutes, hours, days, or weeks - e.g. `5d` or `5 days`.

Show a clickable list of commands that the member has access to. Regular members are not shown staff-only commands. When used by a staff members, additional information (the bot version) and some helpful links are shown.

Move the current ticket to another category.

Create a new ticket. If the guild has multiple categories configured, the member will be asked to select one.

Add an emoji before the channel name to declare the ticket's priority.

Allows a staff member to release ownership of (unclaim) the ticket.

Remove a member from the ticket channel the command is used in.

Send a tag to the current channel.

List your own or someone else's tickets.

Change the topic of a ticket. A modal form will be shown with the current topic as the default value.

Get the transcript of a ticket. The default transcript template is a markdown file which contains information at the top, followed by all of the messages. On desktop you can preview the file, but will need to download it if there are a lot of messages.

Transfer the current ticket to another member.